This Privacy Policy explains what personal information wow casino collects from players in the Philippines, how that information is used, and the rights you have over your own data. We are committed to keeping your details secure and using them only for the purposes described here.
Last updated: 2025. Applies to all registered members accessing the platform from the Philippines.
A clear breakdown of the personal data wow casino collects from Philippines members and the purpose behind each category.
When you create an account on wow casino, we collect the personal details you provide during the registration process. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash number or Philippine bank account information. We collect this information because it is necessary to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. Without this information, we are unable to open an account for you or process any transactions on your behalf. All registration data is stored securely and is only accessible to authorised platform staff for the purposes described in this policy.
We collect information about how you use the platform, including the sections you visit, the games you play, the bets you place, and the duration of your sessions. This activity data helps us understand how members interact with Live Casino, Betting, Game Lobby, Bingo, and other sections of the platform. We use this information to improve the platform experience, identify and resolve technical issues, and ensure that the platform operates fairly and in accordance with applicable rules. Activity data is also used to monitor for unusual patterns that may indicate account security concerns or potential breaches of our Terms and Conditions. This data is retained for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations.
When you access the platform — whether on a mobile device, tablet, or desktop — we automatically collect certain technical information about your device and connection. This includes your IP address, device type, operating system, browser type, and general location data derived from your IP address. We use this information to ensure the platform displays correctly on your device, to detect and prevent fraudulent access attempts, and to maintain the security of your account. Device data is not used to identify you personally beyond what is necessary for security and platform optimisation purposes. If you access the platform from multiple devices, each device's technical data may be associated with your account to help us detect unauthorised access.
Every deposit and withdrawal you make through the platform generates a transaction record that we retain as part of your account history. These records include the transaction amount in Philippine pesos, the payment method used, the date and time of the transaction, and the outcome of any verification steps applied. Transaction records are maintained to ensure accurate account balances, to resolve any payment disputes that may arise, and to comply with financial record-keeping requirements under applicable Philippine law. We do not store full payment credentials such as complete bank account numbers or GCash PINs — only the reference details necessary to identify and verify your transactions. You can review your transaction history at any time by logging in to your account.
If you contact the platform's support team — whether by email or through any in-platform messaging feature — we retain a record of that communication. This includes the content of your messages, the date and time of contact, and any resolution steps taken in response to your enquiry. Communication records help us maintain a consistent and accurate support history for your account, which is particularly useful if a similar issue arises in the future. These records are also used to monitor the quality of our support service and to identify areas where the platform's help resources can be improved. Communication data is treated with the same level of security as all other personal information held on your account.
In certain circumstances — such as when processing a withdrawal above a specified threshold or when required by our compliance obligations — we may ask you to provide a copy of a government-issued identification document. Acceptable documents include a Philippine passport, driver's licence, or any other valid government-issued ID that confirms your name, date of birth, and photograph. These documents are used solely for the purpose of verifying your identity and are stored securely with access restricted to authorised compliance staff only. Identity documents are not shared with third parties except where required by applicable Philippine law or regulatory authority. Once verification is complete, documents are retained only for as long as required by our legal and regulatory obligations.
As a member based in the Philippines, you have specific rights over your personal data. Here is what you can request and how the process works.
You have the right to request a copy of the personal data that wow casino holds about you at any time. This includes your registration details, transaction history, activity records, and any identity verification documents we have on file. If you believe that any of the information we hold is inaccurate or out of date, you also have the right to request that it be corrected. To submit an access or correction request, please contact the support team using the email address listed in the footer of this page. We will respond to your request within a reasonable timeframe and in accordance with applicable Philippine data protection regulations. Please note that some information — such as historical transaction records — may not be editable due to legal record-keeping requirements, but we will always explain the reason if a correction cannot be made.
You may request the deletion of your personal data by contacting the support team and requesting account closure. Upon receiving a valid deletion request, we will remove or anonymise your personal data to the extent permitted by our legal and regulatory obligations. Certain data — such as transaction records and identity verification documents — may need to be retained for a defined period under applicable Philippine financial and gaming regulations, even after your account is closed. If you have previously provided consent for any specific use of your data beyond what is strictly necessary for account operation, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. We will confirm receipt of your deletion or consent withdrawal request and keep you informed of the steps taken.
wow casino does not sell your personal data to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors that handle GCash and bank transfer transactions — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your data to Philippine regulatory authorities or law enforcement agencies if required to do so by law or in response to a valid legal request. Any such disclosure will be limited to the minimum information necessary to satisfy the legal requirement. We will not share your data with any third party for marketing or commercial purposes without your explicit consent.
We apply industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and the platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with access restricted to authorised personnel only. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authority in accordance with applicable legal requirements. You also play an important role in keeping your account secure — please use a strong, unique password for your wow casino account and never share your login credentials with anyone else.
If you have any questions about how your personal data is handled, or if you would like to exercise any of your data rights, the FAQ page is a good starting point. You can also log in to manage your account settings directly.